Question 1

How do I start an order?

Accepted Answer

To begin, visit our How to Place an Order (https://www.lanyards.com/how-to-place-an-order)page for a detailed step-by-step guide to our ordering process.

Question 2

Do you accept original artwork?

Accepted Answer

Yes! We accept a wide range of file types, including: JPG, PNG, GIF, JPEG, JPE, JFIF, BMP, HEIC, HEIF, TIFF, TIF, WEBP, DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, CSV, PSD, AI, INDD, EPS, and CDR.

Question 3

Can you PMS color match?

Accepted Answer

Absolutely! We can match Pantone (PMS) colors to ensure your design aligns perfectly with your brand identity.

Question 4

Can you print fluorescent or metallic colors?

Accepted Answer

We offer fluorescent and metallic printing on select products and materials. However, not all ink types are compatible with every surface. If you’re interested in these specialty colors, please contact your account manager to review available options and ensure the best possible results for your design.

Question 5

Will I receive a proof before my order is produced?

Accepted Answer

Yes. Our in-house graphics team will create a digital proof of your product for your review. Proofs must be approved by the customer before production begins. Read our Proof Terms and Conditions (https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:f515e4a0-2de2-4171-87d0-2c8ba52fd7e4)for more details.

Question 6

Where do you ship?

Accepted Answer

We ship nationwide and internationally. For specific shipping locations and restrictions, contact your account manager.

Question 7

What shipping options do you offer?

Accepted Answer

We offer multiple shipping options to balance speed and cost. Shipping fees are calculated at checkout based on weight, size, and destination.

Question 8

Can I choose my shipping carrier?

Accepted Answer

We select the shipping carrier to provide fast delivery at a reasonable price. A customer can ship on their own account via UPS or FedEx given their account number.

Question 9

What payment methods do you accept?

Accepted Answer

We accept credit cards (American Express, Discover, Mastercard, Visa), checks, direct deposit, and wire transfer. Mail checks to: 901 Park Road, Fleetwood, PA 19522

Question 10

Will I be charged taxes?

Accepted Answer

Sales tax is applied according to state laws and includes the total order amount, shipping, and handling charges.

Question 11

Can I place a tax-exempt order?

Accepted Answer

Yes. Please contact us to provide valid tax-exempt documentation before placing your order.